Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Q: Who needs to self-quarantine?

A: Currently everyone who arrives in Hawaii from out of state, as well as passengers who travel interisland to the counties of Maui, Kauai or Hawaii must quarantine for 14 days or the duration of their trip if it’s shorter, unless they receive an exemption before arriving at the airport.

Q: How can I get an exemption for the mandatory quarantine?

A: HTA does not handle exemption requests. For passengers arriving from out of state, the Attorney General’s office handles the requests. Exemption seekers can fill out their requests online as well as review a list of frequently asked questions (FAQs) at For passengers flying interisland (arriving in Maui, Kauai or Hawaii counties), the respective counties are handling exemption requests.


Q: I’m trying to cancel my trip but am having a difficult time getting a refund. Can you help me?

A: HTA is not a regulatory agency. For refunds it’s best if you go through the company you booked through or your credit card company.

Q: Can I take a COVID-19 test so that I don’t have to do the mandatory 14-day self-quarantine?

A: Not at this time. The pre-travel testing program will not start until October 15, 2020. Decisions are being made in an effort to keep the community safe and mitigate the spread of COVID-19.

Q: What if I don’t get my COVID-19 test results back in time?

A: HTA is not in charge of the pre-travel testing program -- the Department of Health (DOH) is. DOH is working to finalize the details of the program. Again, the pre-travel testing program will not start until October 15.

Q: I have a trip coming up to Hawaii in a couple of months. Can you tell me if I will need to take a COVID-19 test or will need to quarantine?

A: We cannot predict what the situation or protocols will be in the future since the situation is fluid. Please check our website for updates.

Q: How do I travel to my place of lodging/residence from the airport if I cannot rent a car while I’m under quarantine?

A: You can use Uber/Lyft or a taxicab service for transportation from the airport to your place of lodging or designated quarantine location.

Please refer to the following links for more information about taxicab services available at the airports:

Q: If I am living with or visiting others who did not travel, will they need to self-quarantine too?

A: If you live with other people who are not subject to the travel quarantine, they do not need to quarantine. Only the traveler must quarantine. If you begin to experience symptoms of COVID-19 such as fever, cough, or shortness of breath, call your doctor. Based on a medical assessment, your household may need to self-quarantine. Remember, visitors should not be allowed at your shared residence until you complete your traveler quarantine.

Q: What are the restrictions for international travelers?

A: Please refer to the Centers for Disease Control and Prevention (CDC) website for further information regarding travelers prohibited from entry to the United States here.

Additional resources:

The Hawaii Department of Health has created this FAQ page for travelers.

The Hawaii Office of Enterprise Technology Services, which created the new Safe Travels application, has created this FAQ page.

The Hawaii Department of Transportation has created this FAQ page.