Contact Us

General Travel-Related Questions
If you have general travel-related questions, 
email [email protected] or call 1-800-GoHawaii
(1-800-464-2924).

Technical Questions Regarding
the Safe Travels Program
If you need technical assistance related to the Safe Travels Program and its online form, call the Hawaii Office of Enterprise Technology Services’ help desk at 1-855-599-0888.

Questions Regarding Hawaii’s
Pre-Travel Testing Program
The Hawaii Department of Health has answers to frequently asked questions on its website: https://hawaiicovid19.com/travel/

Address
(Located in the Hawaii Convention Center)
1801 Kalakaua Avenue, 1st Floor
Honolulu, Hawaii 96815
Telephone: (808) 973-2255
Fax: (808) 973-2253
Email: [email protected]
Research: [email protected] 

Hours
Monday - Friday, 7:45 a.m. - 4:30 p.m.

Parking
The parking entrance is on Kalakaua Avenue.
Proceed towards Waikiki on Kalakaua Avenue in the right lane. Turn right before reaching the bridge over the Ala Wai Canal.

Parking Rate
$12.00 or free with validation.

Public Relations and General Media

For general media inquiries, please contact:

Marisa Yamane
Director of Communications and Public Relations
Hawaii Tourism Authority
[email protected]
(808) 973-2272

For travel related media inquiries (including leisure travel information on the Hawaiian Islands, press material, photos and videos and travel trade assistance):

Darlene Morikawa
Senior Director, Public Relations/Communications
Hawaii Visitors & Convention Bureau
[email protected]
(808) 924-0259

Marketing-Related Inquiries:

Pattie Herman
Vice President of Marketing and Product Development
Hawaii Tourism Authority
[email protected]
(808) 973-2271

UIPA Requests

To make a Uniform Information Practices Act (UIPA) request, please email [email protected].

The Request (requirements) must be in writing, have sufficient contact information for the agency to correspond with you, provide a reasonable description of the requested record, and state how you would like to receive the record (e.g.pick up copy, mail, e-mail, etc.).  You may use the State of Hawaii Office of Information Practices’ form to submit your request:

• Request to access a government record

Travel Related Inquiries

If you are planning a trip to the Hawaiian Islands and are looking for travel-related information (including maps, brochures, travel-planners, group meeting assistance or other visitor-related inquiries), please contact:

Hawaii Visitors and Convention Bureau
(800) GoHawaii or (800) 464-2924
[email protected]
www.gohawaii.com

For International Travelers

Information is tailored for visitors from the following locations:

Partner Websites

• Hawaii Convention Center – Planning a large convention in Hawaii?
• Hawaii’s Corporate Meetings and Incentives – Planning a corporate meeting or incentive trip to Hawaii?
• Hawaii Travel Tips – Here you will find information about everything from what to wear to what you are allowed to bring to and from the Hawaiian Islands.