General Information
General Travel-Related Questions
If you have general travel-related questions,
email [email protected] or call 1-800-GoHawaii
(1-800-464-2924).
Technical Questions Regarding
the Safe Travels Program
If you need technical assistance related to the Safe Travels Program and its online form, call the Hawaii Office of Enterprise Technology Services’ help desk at 1-855-599-0888.
Questions Regarding Hawaii’s
Pre-Travel Testing Program
The Hawaii Department of Health has answers to frequently asked questions on its website: https://hawaiicovid19.com/travel/
Address
(Located in the Hawaii Convention Center)
1801 Kalakaua Avenue, 1st Floor
Honolulu, Hawaii 96815
Telephone: (808) 973-2255
Fax: (808) 973-2253
Email: [email protected]
Research: [email protected]
Hours
Monday - Friday, 7:45 a.m. - 4:30 p.m.
Parking
The parking entrance is on Kalakaua Avenue.
Proceed towards Waikiki on Kalakaua Avenue in the right lane. Turn right before reaching the bridge over the Ala Wai Canal.
Parking Rate
$12.00 or free with validation.
Public Relations and General Media
For general media inquiries, please contact:
T. Ilihia Gionson
Public Affairs Officer
Hawaii Tourism Authority
[email protected]
For travel related media inquiries (including leisure travel information on the Hawaiian Islands, press material, photos and videos and travel trade assistance):
Darlene Morikawa
Senior Director, Public Relations/Communications
Hawaii Visitors & Convention Bureau
[email protected]
(808) 924-0259
UIPA Requests
To make a Uniform Information Practices Act (UIPA) request, please email [email protected].
The Request (requirements) must be in writing, have sufficient contact information for the agency to correspond with you, provide a reasonable description of the requested record, and state how you would like to receive the record (e.g.pick up
Travel Related Inquiries
If you are planning a trip to the Hawaiian Islands and are looking for travel-related information (including maps, brochures, travel-planners, group meeting assistance or other visitor-related inquiries), please contact:
Hawaii Visitors and Convention Bureau
(800) GoHawaii or (800) 464-2924
[email protected]
www.gohawaii.com
For International Travelers
Information is tailored for visitors from the following locations:
- Hawaii Convention Center – Planning a large convention in Hawaii?
- Hawaii’s Corporate Meetings and Incentives – Planning a corporate meeting or incentive trip to Hawaii?
- Hawaii Travel Tips – Here you will find information about everything from what to wear to what you are allowed to bring to and from the Hawaiian Islands.