Contact Us

General Information

The Hawaii Tourism Authority bronze statue symbolically acknowledges the Hawaiian people for their generosity and expressions of goodwill to newcomers.

General Travel-Related Questions
If you have general travel-related questions, 
email [email protected] or call 1-800-GoHawaii

Technical Questions Regarding
the Safe Travels Program
If you need technical assistance related to the Safe Travels Program and its online form, call the Hawaii Office of Enterprise Technology Services’ help desk at 1-855-599-0888.

Questions Regarding Hawaii’s
Pre-Travel Testing Program
The Hawaii Department of Health has answers to frequently asked questions on its website:

(Located in the Hawaii Convention Center)
1801 Kalakaua Avenue, 1st Floor
Honolulu, Hawaii 96815
Telephone: (808) 973-2255
Fax: (808) 973-2253
Email: [email protected]
Research: [email protected] 

Monday - Friday, 7:45 a.m. - 4:30 p.m.

The parking entrance is on Kalakaua Avenue.
Proceed towards Waikiki on Kalakaua Avenue in the right lane. Turn right before reaching the bridge over the Ala Wai Canal.

Parking Rate
$12.00 or free with validation.

Public Relations and General Media

For general media inquiries, please contact:

Marisa Yamane
Director of Communications and Public Relations
Hawaii Tourism Authority
[email protected]
(808) 973-2272

For travel related media inquiries (including leisure travel information on the Hawaiian Islands, press material, photos and videos and travel trade assistance):

Darlene Morikawa
Senior Director, Public Relations/Communications
Hawaii Visitors & Convention Bureau
[email protected]
(808) 924-0259

Marketing-Related Inquiries:

Pattie Herman
Vice President of Marketing and Product Development
Hawaii Tourism Authority
[email protected]
(808) 973-2271

UIPA Requests

To make a Uniform Information Practices Act (UIPA) request, please email [email protected].

The Request (requirements) must be in writing, have sufficient contact information for the agency to correspond with you, provide a reasonable description of the requested record, and state how you would like to receive the record (e.g.pick up copy, mail, e-mail, etc.).  You may use the State of Hawaii Office of Information Practices’ form to submit your request:

Travel Related Inquiries

If you are planning a trip to the Hawaiian Islands and are looking for travel-related information (including maps, brochures, travel-planners, group meeting assistance or other visitor-related inquiries), please contact:

Hawaii Visitors and Convention Bureau
(800) GoHawaii or (800) 464-2924
[email protected]

For International Travelers

Information is tailored for visitors from the following locations:

Partner Websites

Maemae - Cultural Hawaiian Toolkit

To help market Hawaii authentically, browse through a resource of Hawaiian language tools, style and information guides, cultural activities and festivals, and other pertinent information.

See the Maemae Toolkit

Digital Asset Library

Register to access the Knowledge Bank, a public resource of images related to Hawaii and tourism-related activities.

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Community Programs

Initiatives that help Hawaii provide an experience that is unique and enriching, while valuing and perpetuating Hawaii’s natural and cultural resources and honoring its people and heritage.

See Kukulu Ola Program

See Aloha Aina Program 

See the Community Enrichment Program 


Read the latest announcements that provide up-to-date information about current HTA's programs, events and activities.

Register Now: Hawaii Agri-Tourism Webinar Summer Series 2020

Free Online Training: Certificate for Customer Service in Hawaii

See All Announcements